There may be a very short delay between ending your ride and the App acknowledging it. Your phone reception may impact this. Try to move your e-bike a few metres and touch END THE RIDE in the new location.
If you remain unable to lock your e-bike, check that you are not in a zone that prevents you from ending your ride (i.e. outside Islington or Camden).
If you are within a permitted parking zone but still unable to lock your e-bike please contact us immediately and we will come and do it for you for no charge.